FAQ

 

ORDERING & SHIPPING

Do I need to create an account to purchase at Ohvola?

Yes. By creating an account with us, it enables you to keep track of your purchase history, payment status and also saves you time from having to fill in your address details for every order you place with us. Do be assured that Ohvola will keep all of our customers' personal particulars and information confidential.

How does the waiting list work?

If the item(s) you are interested in has been listed as Out of Stock, you may opt to place your emails on the waiting list. An email notification will be sent to you if/when there is available stock for purchase.

I am currently facing problems ordering in-stock items in the website. What should I do?

If you are unable to cart out the items, chances are that the item is already out of stock. You may want to check the site periodically for updates on the availability of the item. Alternatively, you can send an enquiry email to orders@ohvola.com

I accidentally clicked on check out. Will my order be processed?

Your order is only confirmed upon receipt of an invoice via email.

Can I amend my order upon check out?

All orders are placed and confirmed after the final checkout. Hence, do ensure everything is correct before carting out.

However, do email us at orders@ohvola.com if you would like to change no later than 30 minutes from when the order has been placed.

Do you offer self collection services?

Yes. Select Ohvola Office Collection (Ubi) under shipping methods. You will receive an email once your order is ready for collection. Kindly collect your parcel within 1 week. We are located at Crocodile House, 3 Ubi Ave 3 #07-04 Singapore 408857 (use lifts at rear lobby).

 

PAYMENT

What payment mode does Ohvola accept?

We accept Internet Banking (I-bank) payments via the following banks POSB/DBS/UOB/OCBC, paypal and credit card payments. However, we do not accept ATM Bank Transfers.

SGD UOB 4203023795 

 

GARMENT CARE

What are the things I need to take note of in caring for my purchase?

Please hand-wash all products. For items with intricate details such as lace, crochets, embellishment, we will encourage hand washing to maintain the products in prime condition.

Low to medium heat ironing is encouraged for all products except those that contain silk, satin and chiffon. We would encourage steam-ironing or ironing them using indirect heat (by placing a fabric/cloth between the item and iron)

 

GIFT CARDS

Can I purchase Gift Cards at Ohvola? How do they work?

Yes. Gift Cards can be purchased at denominations of $20/$30/$50/$100/$200 here.

They are perfect as gifts for occasions such as Christmas, Birthdays and Anniversaries. The recipient will receive the Gift Card in the form of an email with your personal message. The recipient will be able to utilize the discount after adding the code upon check out. In the event that the full amount is not exhausted, a new voucher with the remaining amount will be created. Gift cards expire 1 year after purchase.

 

MEMBERSHIP

What is Ohvola Membership and how does it work?

Coming soon!